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Refund Policy

 

Refunds

Due to the nature of our custom product collection, we do not accept returns or refunds. These portraits are specifically created for you and your pet. However, our team at Wondertails takes massive pride in customer satisfaction and we'll make sure your 100% happy with the art before we send it to production! If you are completely unhappy with the product after delivery, reach out to us at support@wondertails.com, and we'll do what we can to make it right.

 

Damaged Goods

If you have received your product and it has been damaged in transit, we will gladly have it replaced, no questions asked! This is not a likely occurrence but unfortunately, it can happen. Simply get in touch with us at support@wondertails.com within 48 hours of receiving your artwork. The same instructions apply in the event of receiving the wrong product, size or print.

Cancellations

If you recently placed an order and decided you would like to cancel, this is unfortunate... but not a problem! You will have a 6 hour window from placing the order to cancel and get a full refund. Go ahead and shoot us a email at contact@wondertails.com stating that you would like to cancel. If we do not get back to you in time, we'll of course honor the time stamp. 

Once the 6 hour mark has passed, you will still be able to cancel for a full refund minus a 15% restocking fee. This is because our artists have already started your pet illustration. These terms apply up until you give us approval to send the artwork to production. Once your portrait is sent to production, we will not be able to offer any refunds or returns.