Frequently Asked Questions
Hey! Looking for the perfect gift for an animal lover like yourself, a friend, or family member? We design, illustrate, print and manufacture colorful, eye catching, and epic pet portraits! Wondertails is operated out of Austin, Texas and can't wait to create your pop art portrait!
We offer (3) sizes for single pet portraits: 8x10in - 12x16in - 16x20in
We currently only offer single pet portraits- We're working on putting together package deals and backgrounds for multiple pet portraits! Stay tuned!
*Single pet portraits will be come in a vertical position.
We use beautiful colored aluminum frames. We have (3) colors available at the moment: Shiny Black, Gold, and Silver. These durable frames really put that unique touch on our final product and give your portrait a clean and stylish look.
Yep. You can cancel anytime before you approve your artwork. Please read refund policy before purchasing Wondertails products.
We know your excited! We are too! It takes on average 1-2 days until your art is ready to view! Please keep an eye on the email you provided, as we will be reaching out shortly after buying. If we do not hear from you within (7) days from the day we sent art proof, your order will automatically be approved for production.
Whoo-hoo! Expect to receive your parcel 5-10 days after you approve the proof.
Unfortunately you will not be able to. We want everyone to receive their product as quickly as possible, so production starts almost immediately after approval in order to hit our shipping time goals.
Wondertails originally was custom made to dogs and cats, but we're happy to announce that if it's an animal, it can be done! "Lions, Tigers, Bears... Why Not?"
Just be sure to follow our photo guidelines to ensure best outcome.
It definitely should if you peeked and followed the photo guidelines. In a nutshell, your photo should have: good quality, good lighting, and a front view of your pet sitting up.
If for some reason we need a new picture, we will email you immediately and request a new one.
Artwork and design
We only do one pet per print. We want to create a visually stunning portrait- and we noticed grouping pets together makes the art look cluttered and takes away from the overall aesthetic of our product(s). We know that many of you have more than one pet, so we're currently working on package deals and backgrounds to fulfill owners with multiple pet requests.
We work with vector illustration software to turn your furry friend into a Wondertails masterpiece! Your photo will be imported into our design software and we'll use crisp lines and shapes to transform the image into our own pop art style. Vector illustrations result in non pixelated, very sharp prints, that will catch anyone's eye!
We do not illustrate people, unfortunately. We specialize in animal related products and designs only.
Of course! We want you to love everything about your purchase! Once your artwork is ready, we'll send you an email with the art proof attached. During this time, you will be able to view and request changes. Once approved, we will not be able to offer a refund, as this product is custom to you and your pet.
At this time, we only offer one font. We love the three tier font and it helps shape the comic pop art feel of the Wondertails brand and products.
Not at all! Though most would opt to have it, we understand not everyone will like the specific font.
You definitely can! We're pretty flexible when it comes to your revisions and we want you to receive a quality product. Simply let us know what we can do differently and we'll try to accommodate as best as we can! Please note: not all request can be accommodated.
Awe, that would be a bummer, since we strive to make every order look amazing. In this case, if we failed to revise to your standards, we'll gladly give you a full refund MINUS a $10.00 artist fee. Please read our refund policy before purchasing.
Shipping And Delivery
Shipping prices are a flat rate fee per order of $7.95
All shipments include a tracking number that you will get once your portrait(s) are on the way!
Free Shipping if you spend over $100!
Not quite yet :( we are a growing brand and only ship within the United States.
International Shipping: Coming Soon
Dang, that's frustrating! Go ahead and email email@example.com with the issue and your order #. We'll get it all worked out for you. :)
Feel free to fill out the form if you need any additional questions answered